Responsible Gaming — Your Safety Comes First at 678fb
678fb is committed to providing a safe, fair and enjoyable gaming environment for all players in Bangladesh. Gaming should be entertainment — never a source of financial stress. Explore the tools and guidance we offer to keep it that way.
Gaming Is Entertainment — Keep It That Way
How 678fb thinks about responsible gaming and why it matters for every player in Bangladesh.
At 678fb, we believe that cricket betting, live casino and slots are forms of entertainment — a way to make match day more exciting, to enjoy the thrill of a spin, or to test your knowledge of the game. The vast majority of our players enjoy gaming as a leisure activity without any negative consequences. However, we recognise that for a small number of people, gambling can become problematic. That is why responsible gaming is not an afterthought at 678fb — it is built into the foundation of how we operate.
We provide every registered 678fb player with a set of account-level tools designed to help them maintain control over their gaming activity. These tools are available at no cost, require no justification, and can be activated at any time through your account dashboard or by contacting our support team. We will never pressure any player to keep playing if they have expressed a wish to take a break, reduce their activity, or close their account entirely.
Responsible Gaming Tools at a Glance
Six ways 678fb helps you stay in control of your gaming experience.
Deposit Limits
Set daily, weekly or monthly deposit caps to control how much you fund your account.
Time-Out
Pause your account for 24 hours up to 30 days when you need a short break from gaming.
Cool-Off Period
Request a cooling-off period during which promotional communications are suspended and login access is restricted.
Self-Exclusion
Permanently close your account and block re-registration for a defined period if you feel you need a longer break.
Activity Tracker
Review your full betting history, session durations and net win/loss figures at any time from your account dashboard.
Player Education
Access guides on odds, house edge, game mechanics and how to set a realistic gaming budget before you play.
How Each Tool Works
A closer look at the four core responsible gaming controls available to every 678fb player.
Deposit Limits — Take Control of Your Spend
You can set a maximum deposit amount on a daily, weekly or monthly basis directly from your 678fb account settings. Once a limit is active, 678fb will not permit any deposit that would breach it. If you wish to lower your limit, the change takes effect immediately. If you wish to raise or remove a limit, a 48-hour cooling-off delay applies — this is a deliberate safeguard to prevent impulsive decisions. Deposit limits apply to all funding methods: bKash, Nagad, Rocket and Upay.
Time-Out — Take a Planned Break
A time-out temporarily suspends your 678fb account for a period of your choosing — from a minimum of 24 hours up to a maximum of 30 days. During a time-out, you will not be able to log in, place bets or make deposits. Any pending withdrawal requests made before the time-out commenced will still be processed. When the time-out period ends, your account is automatically reactivated. To request a time-out, contact [email protected] or use the tool in your account dashboard.
Cool-Off Period — Reduce Intensity Without Full Closure
A cool-off period sits between a deposit limit and a full self-exclusion. During a cool-off, 678fb will suspend all promotional and bonus communications to your account and restrict certain high-frequency features. You can still log in and play, but the platform will not actively encourage additional activity. Cool-off periods are available in durations of 7, 14, or 30 days. This option suits players who feel they are playing slightly more than intended but are not yet ready for a full account suspension.
Self-Exclusion — A Firm Commitment to Stop
Self-exclusion is the strongest tool available. When you self-exclude from 678fb, your account is permanently closed, all promotional materials cease, and re-registration is blocked for the duration you select. Self-exclusion periods start at a minimum of 6 months. During self-exclusion, 678fb will take all reasonable technical steps to prevent you from opening a new account. Any real-money balance in your account at the time of self-exclusion will be returned to your verified payment method. To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and include your registered mobile number.
Warning Signs of Problem Gambling
Recognising the signs early is the most important step. If any of the following apply to you, we encourage you to use our tools or reach out for support.
- Spending more money or time gambling than you originally intended, and finding it difficult to stop once you have started a session.
- Chasing losses — placing larger or more frequent bets to try to recover money you have already lost.
- Neglecting responsibilities — missing work, studies, family commitments or social obligations because of time spent gambling.
- Using money set aside for essential expenses — rent, bills, groceries or family needs — to fund gambling activity.
- Feeling anxious, irritable or restless when not gambling, or gambling to escape stress, depression or difficult emotions.
- Borrowing money, selling possessions or hiding gambling activity from family members or close friends.
Tips for Playing Responsibly
Simple habits that help you keep gaming enjoyable and within your means.
Set a budget before you start every session and treat it as a fixed entertainment expense — the same way you would budget for a cinema ticket or a meal out. Once your session budget is spent, end the session. Do not top up to chase a loss or extend a winning streak. The outcome of the next bet is always independent of what came before it.
Set a time limit as well as a money limit. It is easy to lose track of time when playing live casino games or watching a cricket match unfold with a live bet active. Use your phone's built-in screen-time tools or set a simple alarm before you start. If you find yourself repeatedly ignoring your own time limits, that is a sign worth paying attention to.
Never gamble under the influence of alcohol, when feeling emotionally distressed, or when you are fatigued. Decision quality drops significantly in these states, and impulsive bets that seem reasonable in the moment often look very different in the cold light of the next morning. Gaming at 678fb should always be a considered, voluntary activity — not a reaction to stress or an attempt to fix a financial problem through luck.
Protecting Minors
678fb strictly prohibits any person under the age of 21 from registering an account or participating in any form of gaming on the platform. Age verification is a mandatory step in our registration process for every new player. We use industry-standard KYC checks — including identity document verification — to confirm that all registered users meet the minimum age requirement before any real-money activity is permitted.
If you share a device with children or young adults under 21, we strongly recommend enabling your device's built-in parental controls to prevent unauthorised access to the 678fb platform. If you believe a minor has registered an account or accessed 678fb through your device, please notify us immediately at [email protected]. 678fb takes any report of underage access seriously and will investigate and act swiftly.
Get Help — You Are Not Alone
If gambling is causing you distress, financial difficulty or harm to your relationships, please reach out. Help is available, and taking the first step is the hardest part.
Contact 678fb Support Directly
Our support team is available during Bangladesh Standard Time (BST, UTC+6) business hours. If you want to set a deposit limit, request a time-out, initiate self-exclusion, or simply talk to someone about your gaming habits, our team will help you without judgement.
Email us at: [email protected]
Speak to a Trusted Person
Sometimes the most effective first step is talking openly with a trusted family member or close friend about your gaming habits. Many players find that simply naming the issue out loud reduces the pressure they feel, and the people closest to them are usually willing to help. You do not have to handle this alone.
Financial Guidance
If gambling has created financial difficulties, speaking with a financial counsellor or trusted advisor can help you understand your options and build a plan to recover. In Bangladesh, community organisations, NGOs and banking institutions such as BRAC Bank, Dutch-Bangla Bank and City Bank offer financial advisory services. Taking control of your finances is a practical and powerful step toward recovery.
Our Commitment to Responsible Gaming
678fb is a platform built for entertainment, and we take seriously our responsibility to ensure that entertainment does not become harm. We continuously review our responsible gaming tools and policies to ensure they remain effective, accessible and easy to use for all players in Bangladesh — whether they are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi or any other part of the country. Every player matters to us, and every player deserves to enjoy gaming in a safe and controlled way.
We will never contact a player to encourage them to increase their deposit limit, reverse a self-exclusion, or return to the platform during a time-out. Our communications with players who have activated responsible gaming tools are limited strictly to account administration matters. If you ever receive a communication from anyone claiming to be 678fb that pressures you to play, deposit or lift a restriction, please report it to [email protected] immediately — it is not from us.
Play Smart. Stay in Control.
Gaming at 678fb should always feel fun and free. If you have questions about our responsible gaming tools or want to explore what 678fb has to offer, we're here to help.